Privacy Policy
Promotech B.V. operates Fortunica. This page explains the kinds of data an account uses, and how to ask a question about it. The lobby is served over HTTPS. Type a password only when the browser shows a secure connection.
What the account collects
- The name, date of birth, address, and email you enter at sign-up
- Login records, including a Google sign-in if you use that button
- Deposits, withdrawals, and the payment method name
- Game play, bonus history, and the limits you set
- Messages you send to live chat or email
- A device and browser record used to keep the session secure
Why it is used
The data runs the wallet, applies the bonus card, checks that you are 18 or over, and matches your documents to the payment method. Support uses the same record to answer a ticket. A unique password and a confirmed email protect the login. Sign out on a shared device.
Who can see it
Staff who operate the account, the payment providers shown in the cashier, and the studios that settle a game can receive the fields their step needs. Documents you upload are used for the payout review. Do not send a full card number or a security code in chat.
How long it is kept
Account and payment records stay for as long as the operator must keep them under its licence and for disputes. You can ask support to close the account. A closed account can still keep the records the licence requires.
How to ask
Write to [email protected] from the email on the account, or open live chat. Say whether you want a copy of your data, a correction, or an account closure. Include the approximate date if the question is about a payment.